Refund & Cancellation Policy

Packages are non-refundable once purchased. Unused sessions within a package may be transferred to a different treatment of equal or lesser value at the discretion of management. Packages are non-transferable to other individuals.

We require a minimum of 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. We understand that emergencies happen — please contact us as soon as possible if you need to make a change.

A $50 fee applies for no-shows or late cancellations (less than 24 hours' notice). This fee must be paid before your next appointment can be booked. Repeated no-shows may result in the requirement of a deposit to secure future bookings.

A deposit may be required to secure certain appointments. Deposits are applied toward the cost of your treatment. Deposits are non-refundable if the appointment is cancelled with less than 24 hours' notice or if the client does not show up.

Retail products may be exchanged within 7 days of purchase if unopened and in original condition. We do not accept returns on opened skincare products for hygiene reasons. If a product causes an adverse reaction, please contact us immediately.

Memberships require a minimum commitment of 12 months. Monthly payments are charged regardless of use. Treatments do not roll over if unused. Memberships are non-transferable. A $50 fee applies for no-shows or late cancellations on membership appointments.

If you have any questions about our refund or cancellation policy, please do not hesitate to contact us. We are always happy to discuss your concerns and find a solution that works for you.